Return Policy

At Verano Mode, your satisfaction is our priority, which is why we have streamlined our return policy!

Quality Assurance: If you are dissatisfied with your order due to a quality issue, we are committed to resolving it. We will prioritize replacing your item and reshipping it at no extra cost to you.

Returns: If for any reason you’re not happy with your purchase and would like to return it, feel free to contact us. Send us an email at contact@veranomode.com or use our chat feature to let us know. However, please note that return shipping costs will not be covered unless there’s a valid reason for the return.

Damaged Products: If you receive a damaged product, please reach out within 14 days of receiving it by emailing us at contact@veranomode.com with photos of the damaged items. We will send a replacement if available, or issue a full refund if a replacement is not possible.

Refund Exceptions: We are unable to offer refunds if:

• You provided an incorrect or incomplete address.

• You have an unclaimed package due to not picking it up from your local post office/locker, etc.

• You did not receive your package within your expected timeframe (e.g., for a gift), as we do not have control over shipping durations. Customs delays and logistical issues can affect overall shipping times.

• Discounted products are ineligible for returns.

Proof of Quality: If there is damage or a quality issue with the product, we will require proof of the issue (please email us with photos showing poor performance, low quality, or a damaged item). These photos help with documentation and ongoing product improvements.

Return Process: Once your return request is approved, you will receive the return address by email. You’ll need to send the package to the nearest post office.

Refund: If a refund is approved, please allow 3 to 5 business days for the funds to reflect in your bank account.

We are here to assist you, so don’t hesitate to contact us with any concerns. Thank you for choosing Verano Mode.